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The contents of the online support centre are shown below; click a subject for more detailed information. If you cannot find the information you require, please complete the support request form.

Email
Mailboxes
Email Forwarding
Auto Responders
Multiple Recipient Addresses
Default Mail Routing
SPAM Bouncer
Webmail
Mail Virus Scanning

Logs
Usage Statistics
Disk Space
Data Transfer
Log Files

Billing & Administration
Acceptable Use Policy
Technical Support Request Form
Change Password

Windows Virtual Servers
FTP
File System
Active Server Pages
Microsoft Access Databases
WAP
CGI Scripts
Windows FrontPage Extensions
Windows SSL
ASP.NET
Microsoft SQL Server
URL Submitter
Dialup Accounts
Custom DNS Records

 

Dialup Accounts


A dialup account can be used to connect to the internet using analogue modem or digital ISDN. Our business quality dialup internet access is provided using our own equipment and infrastructure, you connect directly to our uncontended network ensuring lightning fast access to your email and the internet. Access is provided via a local rate (0845) telephone number, your connect time being billed to you by your existing telephony provider at their local call rate.

Dialup accounts can be created and configured using the Dialup page.

Creating A Dialup Account
To create a dialup account click 'Create Dialup Account' on the Dialup page. On the following screen enter the username for the account which should be no more than 20 characters long and may consist of lower case letters, numbers, '.' and '_' only. The dialup account name will be prefixed by the main account user name. Enter a password to be used to access this dialup account which should be between 5 and 20 characters long and may consist of letters and numbers only. Click 'Create Dialup Account' to create the dialup account on the system.

Changing A Dialup Account Password
To change the password that is used to access a dialup account, click the 'Change Password' link corresponding to the account in the listing on the Dialup page. Enter a new password which should be between 5 and 20 characters long and may consist of letters and numbers only. Click 'Change Password' to update the dialup account password.

Deleting A Dialup Account
To delete a dialup account, click the 'Delete' link corresponding to the account in the listing on the Dialup page. You will be asked to confirm this action before the account is actually deleted. On confirmation the dialup account will be erased from the system.

Connecting To A Dialup Account
To use a dialup account to connect to our network and the Internet, you will need to configure your computer to dial into our servers. You can automatically configure dialup networking on your computer by downloading the dialup settings file from the Dialup page. Alternatively you can manually configure dialup networking with the following settings:

Telephone Number 0845 112 5000
Username The username for a dialup account can be obtained from the Dialup page
Password The password you specified when creating the dialup account
DNS Servers You should not normally specify DNS servers and instead allow our servers to assign them when you connect, however if your system configuration demands that you specify DNS servers, use:
81.21.65.168
81.21.65.169

How you configure these settings for your computer will vary slightly depending upon which operating system you are using. Consult the documentation that came with your computer for more information.

 

Unlimited access
Benefit from the speed and reliability of our uncontended network whilst

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New Features
Additional ASP components on our Windows 2003 web servers.

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Limited hosting offer
Package Windows 2003 Servers / UNIX

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